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Overview

Inbox triage

RunningCustomer Service

The shared inbox is read, sorted, and answered with drafts a human approves — instead of 80 unread emails at 4 PM.

How it runs

  1. 1Email lands in the shared office inbox
  2. 2Categorized: booking, billing, vendor, spam, urgent
  3. 3Routine ones get a drafted reply queued for approval
  4. 4Urgent ones ping the right person immediately

This month

311

items handled

16

hours saved

9

issues caught

Handled automatically: 268Queued for a human: 34Issues caught: 9

12-week volume trend

Today's run log

  • Vendor invoice email → routed to bill captureHandled automatically6:26 PM
  • Vendor invoice email → routed to bill captureQueued for a human5:44 PM
  • Urgent no-heat call in email → escalated to dispatchIssues caught4:09 PM
  • Vendor invoice email → routed to bill captureHandled automatically3:47 PM
  • Urgent no-heat call in email → escalated to dispatchIssues caught3:13 PM
  • Vendor invoice email → routed to bill captureHandled automatically2:43 PM
  • Urgent no-heat call in email → escalated to dispatchIssues caught2:07 PM
  • Billing question categorized → reply drafted → approved & sentQueued for a human12:18 PM
  • Billing question categorized → reply drafted → approved & sentQueued for a human11:36 AM
  • Vendor invoice email → routed to bill captureHandled automatically11:13 AM
  • Urgent no-heat call in email → escalated to dispatchIssues caught10:20 AM
  • Vendor invoice email → routed to bill captureHandled automatically9:53 AM
  • Billing question categorized → reply drafted → approved & sentQueued for a human8:41 AM
  • Vendor invoice email → routed to bill captureHandled automatically8:36 AM
  • Urgent no-heat call in email → escalated to dispatchIssues caught8:15 AM
  • Vendor invoice email → routed to bill captureHandled automatically7:57 AM