Overview
Review requests
RunningMarketingWhen a job closes clean, the customer gets a review ask at the moment they're happiest — and unhappy signals get routed to a human instead.
How it runs
- 1Job marked complete in the field app
- 2Happy-path customers get a review link that evening
- 3Signals of an unhappy customer route to the office instead
- 4New reviews are logged and summarized weekly
This month
103
items handled
9
hours saved
2
issues caught
Handled automatically: 92Queued for a human: 9Issues caught: 2
12-week volume trend
Today's run log
- Job #889 closed → review request sentHandled automatically5:31 PM
- Unhappy signal on job #884 → routed to office, no review askIssues caught4:44 PM
- New 5-star review from the Hendersons — loggedHandled automatically4:40 PM
- Job #881 closed → review request sentHandled automatically3:25 PM
- Unhappy signal on job #881 → routed to office, no review askIssues caught1:45 PM
- Unhappy signal on job #881 → routed to office, no review askIssues caught1:28 PM
- Unhappy signal on job #883 → routed to office, no review askIssues caught9:07 AM