Overview
Customer status updates
RunningOperations"Your tech is 20 minutes out." "Your part arrived; you're scheduled Friday." Customers stay told without anyone typing it.
How it runs
- 1Job status changes in the field app
- 2The right customer message picks itself
- 3Sent by text with the tech's name and window
- 4Replies routed to dispatch
This month
198
items handled
13
hours saved
9
issues caught
Handled automatically: 168Queued for a human: 21Issues caught: 9
12-week volume trend
Today's run log
- Tech en route → "Marcus is 20 minutes out" sentHandled automatically5:22 PM
- Tech en route → "Marcus is 20 minutes out" sentHandled automatically5:09 PM
- Tech en route → "Marcus is 20 minutes out" sentHandled automatically4:31 PM
- Part arrived → customer scheduled for Friday windowHandled automatically4:20 PM
- Job complete → summary + invoice link sentHandled automatically3:54 PM
- Part arrived → customer scheduled for Friday windowHandled automatically3:42 PM
- Tech en route → "Marcus is 20 minutes out" sentHandled automatically1:38 PM
- Tech en route → "Marcus is 20 minutes out" sentHandled automatically12:58 PM
- Job complete → summary + invoice link sentHandled automatically12:14 PM
- Tech en route → "Marcus is 20 minutes out" sentHandled automatically11:57 AM
- Part arrived → customer scheduled for Friday windowHandled automatically11:47 AM
- Job complete → summary + invoice link sentHandled automatically11:09 AM
- Job complete → summary + invoice link sentHandled automatically10:28 AM
- Job complete → summary + invoice link sentHandled automatically10:05 AM
- Part arrived → customer scheduled for Friday windowHandled automatically8:20 AM
- Part arrived → customer scheduled for Friday windowHandled automatically7:35 AM