Customer Service
Every unanswered call is a customer you paid for and lost.
After-hours calls, overflow, tickets, the same twelve questions — answered instantly, routed correctly, escalated to humans when it matters.
The math against you
62%
of calls to small businesses go unanswered — and 85% of missed callers never call back.
(411 Locals; industry callback studies)
~$126,000/yr
estimated revenue the average small service business loses to missed calls alone.
(AMBS Call Center analysis)
45%
of high-intent calls happen outside business hours. Voicemail isn't a safety net: 80%+ of callers hang up without leaving one.
(Industry call studies; Hiya)
What we automate
A Department Sprint builds 3–5 of these — your audit decides which, based on your volumes.
AI answering that books, not just takes messages
Missed and after-hours calls get answered in seconds by a voice agent that sounds like your business, answers real questions, and books the appointment or job on your actual calendar.
Missed-call text-back
Any call that slips through gets an instant, personal text — because 78% of customers go with whoever responds first, and a fast text beats a next-day callback.
Ticket & inquiry triage
Emails and messages classified, prioritized, and routed with a drafted reply attached — your team reviews and sends instead of composing from scratch.
Answers from your actual policies
Responses draw on your real pricing, hours, service area, and policies — with anything uncertain escalated to a human rather than guessed.
Review & reputation follow-through
Happy customers get asked for the review at the right moment; unhappy signals get flagged to you before they become a 1-star. (37% of 1-star reviews cite unanswered or unreturned calls — SwingPoint Media.)
Worked example
A service business receiving 400 calls/month at the 62% benchmark miss rate is missing ~248 calls. If even 15% of those were bookable at a $480 average job, that's ~$17,800/month in exposed revenue. An AI answering build inside a Customer Service sprint ($9,000–$15,000) that recovers a quarter of it pays back in the first month — this is the sprint with the fastest math we build.
Illustrative math using the benchmark figures above — your audit replaces these with your actual volumes.
Questions
Before you ask.
Will callers know it's AI?
What can't it handle?
Sprint from $9,000, fixed · Care Plan from $750/mo · Audit credited in full.
Find out what AI is actually worth in your business.
Two weeks. Fixed fee. A ranked roadmap with real numbers — whether or not you build with us.
Audit fee credited in full toward your first Department Sprint.